Hosting
Sized for your traffic, in an account in your name.
Swann
Care plans for your website or app
A care plan is hosting, monitoring, security updates, backups and the small changes on a website or an app, for a yearly amount.
Someone is checking it, so somebody notices when something breaks. Downtime costs little. A contact form that stops sending costs you every enquiry until it is noticed. So the checks include sending your own enquiry form and confirming it arrived.
What the plan covers
Backups
A copy kept off the server, restorable to a chosen day.
Security updates
The site software and everything it runs on stay patched.
Monitoring
The site is up, and the forms still deliver.
Small changes
Prices, photos, opening hours, a post you wrote. You do not get a quote for a price change.
One person to email
The same person reads it, says when it will be done, and comes back when it is.
A care plan covers a website or an app we look after. An AI agent is not part of one: agents run on their own monthly subscription.
What we check and how often
Someone is checking it, so somebody notices when something breaks.
| What | How often |
|---|---|
| The site is up | Every few minutes, day and night |
| Your enquiry form actually delivers | Weekly, by sending it and confirming it arrived |
| A backup is taken and kept off the server | Daily, restorable to a chosen day |
| Security updates on the site and everything it runs on | On a schedule |
| The certificate that keeps the padlock valid | Renewed before it expires |
| A note on what happened, what changed and what is coming up for renewal | Monthly |
A form that stops sending does not announce it. The enquiries that were meant to arrive never turn up as a complaint, which is why the form test is on the list.
The hosting account, the domain and the site logins stay in your name. You can remove our access from inside your own accounts.
When something breaks
The monitor tells us first
Before a customer does, and usually before you have opened the site.
You hear from us with what happened
In words you can forward to a customer without rewriting them.
The cause is switched off within minutes
A plugin, a form or a page can be taken out of the way so the rest of the site keeps working while it is fixed.
If the site itself is damaged, the last clean backup goes back
Then we close whatever let it in.
Putting the site back from a backup is part of the plan. Rebuilding a site that has no backup to put back is quoted per project. If something we built broke because of the way we built it, we fix it and you are not billed.
Pricing
| What | Cost |
|---|---|
| A check of your site or app before you decide: speed, backups, updates and whether the forms deliver | Free |
| A care plan for a small site | From R7,000 a year |
| A bigger site, an online shop or an app | Quoted per project |
| A change that takes most of a day or more | Quoted per project |
What moves the price: the size of the site, how many forms, bookings, payments and links to other tools it runs, and how much traffic the hosting carries. The number is in the proposal before anything starts.
Ask for one check and you get all three: tracking, security and site health, run together on your address, one set of findings by email.
Questions
Questions
No. We take on sites and apps built by someone else, after a check of what is there. Now and then that check finds a site we cannot safely maintain, and we say so before taking it on.
Text, prices, photos, opening hours, a person on the team page, publishing a post you wrote. A new page, a new form or a new section takes most of a day or more, so that is quoted per project and you get the number before work starts.
We put back the last clean backup, close the hole that let it in, and give you a plain account of what happened that you can pass on to a customer. A site with no backup to put back is a rebuild, and that is quoted per project.
Thirty days notice in writing, from either side. The hosting account, the domain and the logins are already in your name, so you remove our access yourself and we hand over written notes on how the site is set up.
The next step
Send us your site address and we check it for free: speed, backups, security updates and whether your forms are delivering.
Leave a number and a good time to call, and we go through the findings with you, whether or not you take a plan.
Or email [email protected]. The first call is free.